Minor Service Outage
About This Site
Welcome to ServiceMax Support's home for status updates. Here you can easily check the operational status of systems that impact the ServiceMax product. You can also subscribe to individual services to receive instant updates on scheduled maintenance and reported incidents via email or SMS.
Critical Announcements
Operational
System Maintenance
Operational
Service Board - Map Provider
Operational
Mapping Provider
Operational
Sync Gateway
Operational
Europe Region
Operational
North America Region
Operational
Schedule Optimization
Operational
Europe Region
Operational
Zinc
Operational
Zinc Services
Operational
Web App
Operational
Admin Console
Operational
Analytics
Operational
PTC Orbit
Operational
Application
Operational
Data Ingestion
Operational
Data Platform
Operational
AI Agent
Operational
Map Provider
Operational
ServiceMax AI
Operational
AI Gateway
Operational
Asset Service History
Operational
Zinc Hotline Summaries
Operational
Package Upgrade
Operational
Asset 360 Tools
Operational
Asset 360 Migration Tool
Operational
Core ServiceMax Tools (scheduled maintenance is last Friday of every month)
Operational
ServiceMax Configuration Tool
Operational
ServiceMax Migration Tool
Operational
Engage
Operational
Package Upgrade
Operational
DataGuide
Operational
Package Upgrade
Operational
DataGuide Services
Operational
Asset360
Operational
Package Upgrade
Operational
FieldFX
Operational
Package Upgrade
Operational
Salesforce Production Servers - AMERICAS
Partial Outage
Salesforce NA1
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Salesforce NA2
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Salesforce NA3
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Partial Outage
Salesforce NA999
Operational
Salesforce CAN28
Partial Outage
Salesforce CAN34
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Salesforce CAN46
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Salesforce CAN54
Operational
Salesforce CAN56
Partial Outage
Salesforce USA1
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Salesforce USA272
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Operational
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Operational
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Operational
Salesforce Production Servers - ASIA PACIFIC
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Salesforce AP0
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Salesforce AUS64
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Salesforce JPN142
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Salesforce Production Servers - EMEA
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Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
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No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Asset 360 26R2 (v15.0) Scheduled Sandbox Push Upgrade - Day 1 Sep 9, 2026 12:00-13:30 UTC
Please be advised that ServiceMax will be performing scheduled Asset 360 Maintenance on all Sandboxes that reside on Salesforce Hyperforce instances starting with USA (i.e., USA20S-USA1202S). This will involve the upgrade of the Managed Package on the Sandbox orgs to the latest release of A360 26R2 (v15.0), including new features and latest security fixes.
The upgrade maintenance will begin on Wednesday, September 9 at 12:00 PM UTC and is expected to take between 60 – 90 minutes. As per Salesforce general guidelines, we recommend that customers do not carry out any other deployments during this time.
Please review 26R2 Release Notes for latest features and details:
https://support.ptc.com/help/servicemax_asset360/en/#page/articles/servicemax-asset-360-release-notes/asset-360-release-notes.html
Posted on Aug 27, 2026 - 12:56 UTC
The upgrade maintenance will begin on Wednesday, September 9 at 12:00 PM UTC and is expected to take between 60 – 90 minutes. As per Salesforce general guidelines, we recommend that customers do not carry out any other deployments during this time.
Please review 26R2 Release Notes for latest features and details:
https://support.ptc.com/help/servicemax_asset360/en/#page/articles/servicemax-asset-360-release-notes/asset-360-release-notes.html
Posted on Aug 27, 2026 - 12:56 UTC
Asset 360 26R2 (v15.0) Scheduled Sandbox Push Upgrade - Day 2 Sep 10, 2026 12:00-13:30 UTC
Please be advised that ServiceMax will be performing scheduled Asset 360 Maintenance on all Sandboxes that reside on Salesforce Hyperforce instances starting with DEU, GBR, IND, ITA, JPN, and SWE (for example, DEU20S, ITA2S, and SWE30S). This will involve the upgrade of the Managed Package on the Sandbox orgs to the latest release of A360 26R2 (v15.0), including new features and latest security fixes.
The upgrade maintenance will begin on Thursday, September 10 at 12:00 PM UTC and is expected to take between 60 – 90 minutes. As per Salesforce general guidelines, we recommend that customers do not carry out any other deployments during this time.
Please review 26R2 Release Notes for latest features and details:
https://support.ptc.com/help/servicemax_asset360/en/#page/articles/servicemax-asset-360-release-notes/asset-360-release-notes.html
Posted on Aug 27, 2026 - 12:58 UTC
The upgrade maintenance will begin on Thursday, September 10 at 12:00 PM UTC and is expected to take between 60 – 90 minutes. As per Salesforce general guidelines, we recommend that customers do not carry out any other deployments during this time.
Please review 26R2 Release Notes for latest features and details:
https://support.ptc.com/help/servicemax_asset360/en/#page/articles/servicemax-asset-360-release-notes/asset-360-release-notes.html
Posted on Aug 27, 2026 - 12:58 UTC
Asset 360 26R2 (v15.0) Scheduled Sandbox Push Upgrade - Day 3 Sep 11, 2026 12:00-13:30 UTC
Please be advised that ServiceMax will be performing scheduled Asset 360 Maintenance on all Sandboxes that reside on Salesforce instances starting with CS (i.e., CS60-CS344). This will involve the upgrade of the Managed Package on the Sandbox orgs to the latest release of A360 26R2 (v15.0), including new features and latest security fixes.
The upgrade maintenance will begin on Friday, September 11 at 12:00 PM UTC and is expected to take between 60 – 90 minutes. As per Salesforce general guidelines, we recommend that customers do not carry out any other deployments during this time.
Please review 26R2 Release Notes for latest features and details:
https://support.ptc.com/help/servicemax_asset360/en/#page/articles/servicemax-asset-360-release-notes/asset-360-release-notes.html
Posted on Aug 27, 2026 - 12:59 UTC
The upgrade maintenance will begin on Friday, September 11 at 12:00 PM UTC and is expected to take between 60 – 90 minutes. As per Salesforce general guidelines, we recommend that customers do not carry out any other deployments during this time.
Please review 26R2 Release Notes for latest features and details:
https://support.ptc.com/help/servicemax_asset360/en/#page/articles/servicemax-asset-360-release-notes/asset-360-release-notes.html
Posted on Aug 27, 2026 - 12:59 UTC
AI Schedule Maintenance for Sandbox Orgs - September 11th 2026 Sep 11, 2026 22:00-23:00 UTC
Please be advised that ServiceMax will be performing scheduled AI Maintenance (This will involve the upgrade of the Managed Package on all Sandbox orgs, including new features and latest security fixes) on September 11th 2026 22:00 UTC . During this time, ServiceMax AI users will experience sporadic downtime.
Please review Release Notes for latest features and how to enable them – “https://support.ptc.com/help/servicemaxcore/en/index.html#page/articles/release_notes/release-notes.html”
Posted on Aug 03, 2026 - 22:19 UTC
Please review Release Notes for latest features and how to enable them – “https://support.ptc.com/help/servicemaxcore/en/index.html#page/articles/release_notes/release-notes.html”
Posted on Aug 03, 2026 - 22:19 UTC
Service Board Maintenance - September 13th, 2026 Sep 13, 2026 02:00-05:00 UTC
Please be advised that ServiceMax will be performing scheduled Push Upgrade for Service Board on Sunday, September 13th, 2026, between 2 AM to 5 AM GMT hours. Service Board Production and Sandbox tenants are expected to be unavailable for up to 30 minutes during this maintenance period.
Posted on Aug 26, 2026 - 10:26 UTC
Posted on Aug 26, 2026 - 10:26 UTC
AI Schedule Maintenance for Production Orgs - October 10th 2026 Oct 10, 2026 01:00-02:00 UTC
Please be advised that ServiceMax will be performing scheduled AI Maintenance (This will involve the upgrade of the Managed Package, including new features and latest security fixes) on October 10th 2026 01:00 UTC. During this time, ServiceMax AI users will experience sporadic downtime.
Please review Release Notes for latest features and how to enable them – “https://support.ptc.com/help/servicemaxcore/en/index.html#page/articles/release_notes/release-notes.html”
Posted on Aug 03, 2026 - 22:22 UTC
Please review Release Notes for latest features and how to enable them – “https://support.ptc.com/help/servicemaxcore/en/index.html#page/articles/release_notes/release-notes.html”
Posted on Aug 03, 2026 - 22:22 UTC