ServiceMax Support - Critical Systems
All Systems Operational

About This Site

Welcome to ServiceMax Support's home for status updates. Here you can easily check the operational status of systems that impact the ServiceMax product. You can also subscribe to individual services to receive instant updates on scheduled maintenance and reported incidents via email or SMS.

Critical Announcements ? Operational
ServiceMax Tools Operational
90 days ago
99.66 % uptime
Today
ServiceMax Configuration Tool ? Operational
90 days ago
100.0 % uptime
Today
ServiceMax Migration Tool ? Operational
90 days ago
100.0 % uptime
Today
ServiceMax Mobile Supportability Tool ? Operational
90 days ago
98.99 % uptime
Today
ServiceMax Services Operational
90 days ago
99.97 % uptime
Today
ServiceMax Schedule Optimization ? Operational
90 days ago
99.97 % uptime
Today
Salesforce Production Servers - AMERICAS (NA) ? Operational
Salesforce NA2 Operational
Salesforce NA3 Operational
Salesforce NA4 Operational
Salesforce NA5 Operational
Salesforce NA6 Operational
Salesforce NA7 Operational
Salesforce NA8 Operational
Salesforce NA11 Operational
Salesforce NA13 Operational
Salesforce NA14 Operational
Salesforce NA16 Operational
Salesforce NA18 Operational
Salesforce NA19 Operational
Salesforce NA20 Operational
Salesforce NA21 Operational
Salesforce NA22 Operational
Salesforce NA23 Operational
Salesforce NA24 Operational
Salesforce NA26 Operational
Salesforce NA28 Operational
Salesforce NA29 Operational
Salesforce NA30 Operational
Salesforce NA31 Operational
Salesforce NA32 Operational
Salesforce NA33 Operational
Salesforce NA34 Operational
Salesforce NA35 Operational
Salesforce NA37 Operational
Salesforce NA38 Operational
Salesforce NA39 Operational
Salesforce NA40 Operational
Salesforce NA41 Operational
Salesforce NA42 Operational
Salesforce NA43 Operational
Salesforce NA44 Operational
Salesforce NA45 Operational
Salesforce NA46 Operational
Salesforce NA47 Operational
Salesforce NA48 Operational
Salesforce NA49 Operational
Salesforce NA50 Operational
Salesforce NA51 Operational
Salesforce NA52 Operational
Salesforce NA53 Operational
Salesforce NA54 Operational
Salesforce NA55 Operational
Salesforce NA56 Operational
Salesforce NA57 Operational
Salesforce NA58 Operational
Salesforce NA59 Operational
Salesforce NA60 Operational
Salesforce NA61 Operational
Salesforce NA62 Operational
Salesforce NA63 Operational
Salesforce NA64 Operational
Salesforce NA65 Operational
Salesforce NA66 Operational
Salesforce NA67 Operational
Salesforce NA68 Operational
Salesforce NA69 Operational
Salesforce NA70 Operational
Salesforce NA71 Operational
Salesforce NA72 Operational
Salesforce NA73 Operational
Salesforce NA74 Operational
Salesforce NA75 Operational
Salesforce NA76 Operational
Salesforce NA77 Operational
Salesforce NA78 Operational
Salesforce NA79 Operational
Salesforce NA80 Operational
Salesforce NA81 Operational
Salesforce NA82 Operational
Salesforce NA83 Operational
Salesforce NA84 Operational
Salesforce NA85 Operational
Salesforce NA86 Operational
Salesforce NA87 Operational
Salesforce NA88 Operational
Salesforce NA89 Operational
Salesforce NA90 Operational
Salesforce NA91 Operational
Salesforce NA92 Operational
Salesforce NA93 Operational
Salesforce NA94 Operational
Salesforce NA95 Operational
Salesforce NA96 Operational
Salesforce NA99 Operational
Salesforce NA196 Operational
Salesforce NA97 Operational
Salesforce NA98 Operational
Salesforce NA146 Operational
Salesforce NA154 Operational
Salesforce NA155 Operational
Salesforce NA100 Operational
Salesforce NA101 Operational
Salesforce NA102 Operational
Salesforce NA103 Operational
Salesforce NA104 Operational
Salesforce NA105 Operational
Salesforce NA109 Operational
Salesforce NA110 Operational
Salesforce NA111 Operational
Salesforce NA112 Operational
Salesforce NA113 Operational
Salesforce NA114 Operational
Salesforce NA115 Operational
Salesforce NA116 Operational
Salesforce NA117 Operational
Salesforce NA119 Operational
Salesforce NA122 Operational
Salesforce NA124 Operational
Salesforce NA129 Operational
Salesforce NA130 Operational
Salesforce NA131 Operational
Salesforce NA132 Operational
Salesforce NA135 Operational
Salesforce NA136 Operational
Salesforce NA141 Operational
Salesforce NA142 Operational
Salesforce NA999 Operational
Salesforce Production Servers - ASIA (AP) ? Operational
Salesforce AP0 Operational
Salesforce AP1 Operational
Salesforce AP2 Operational
Salesforce AP3 Operational
Salesforce AP4 Operational
Salesforce AP5 Operational
Salesforce AP6 Operational
Salesforce AP7 Operational
Salesforce AP8 Operational
Salesforce AP9 Operational
Salesforce AP14 Operational
Salesforce AP15 Operational
Salesforce AP20 Operational
Salesforce AP21 Operational
Salesforce AP22 Operational
Salesforce AP28 Operational
Salesforce Production Servers - EUROPE (EU) ? Operational
Salesforce EU0 Operational
Salesforce EU1 Operational
Salesforce EU2 Operational
Salesforce EU3 Operational
Salesforce EU4 Operational
Salesforce EU5 Operational
Salesforce EU6 Operational
Salesforce EU7 Operational
Salesforce EU8 Operational
Salesforce EU9 Operational
Salesforce EU10 Operational
Salesforce EU11 Operational
Salesforce EU12 Operational
Salesforce EU13 Operational
Salesforce EU14 Operational
Salesforce EU15 Operational
Salesforce EU16 Operational
Salesforce EU17 Operational
Salesforce EU18 Operational
Salesforce EU19 Operational
Salesforce EU25 Operational
Salesforce EU26 Operational
Salesforce EU29 Operational
Salesforce EU30 Operational
Salesforce Sandbox Servers (CS) ? Operational
Salesforce CS1 Operational
Salesforce CS2 Operational
Salesforce CS3 Operational
Salesforce CS4 Operational
Salesforce CS5 Operational
Salesforce CS6 Operational
Salesforce CS7 Operational
Salesforce CS8 Operational
Salesforce CS9 Operational
Salesforce CS10 Operational
Salesforce CS11 Operational
Salesforce CS12 Operational
Salesforce CS13 Operational
Salesforce CS14 Operational
Salesforce CS15 Operational
Salesforce CS16 Operational
Salesforce CS17 Operational
Salesforce CS18 Operational
Salesforce CS19 Operational
Salesforce CS20 Operational
Salesforce CS21 Operational
Salesforce CS22 Operational
Salesforce CS23 Operational
Salesforce CS24 Operational
Salesforce CS25 Operational
Salesforce CS26 Operational
Salesforce CS27 Operational
Salesforce CS28 Operational
Salesforce CS30 Operational
Salesforce CS31 Operational
Salesforce CS32 Operational
Salesforce CS33 Operational
Salesforce CS40 Operational
Salesforce CS41 Operational
Salesforce CS42 Operational
Salesforce CS43 Operational
Salesforce CS44 Operational
Salesforce CS45 Operational
Salesforce CS46 Operational
Salesforce CS47 Operational
Salesforce CS50 Operational
Salesforce CS51 Operational
Salesforce CS52 Operational
Salesforce CS53 Operational
Salesforce CS54 Operational
Salesforce CS57 Operational
Salesforce CS58 Operational
Salesforce CS59 Operational
Salesforce CS60 Operational
Salesforce CS61 Operational
Salesforce CS62 Operational
Salesforce CS63 Operational
Salesforce CS64 Operational
Salesforce CS65 Operational
Salesforce CS66 Operational
Salesforce CS67 Operational
Salesforce CS68 Operational
Salesforce CS69 Operational
Salesforce CS70 Operational
Salesforce CS71 Operational
Salesforce CS72 Operational
Salesforce CS77 Operational
Salesforce CS78 Operational
Salesforce CS79 Operational
Salesforce CS80 Operational
Salesforce CS81 Operational
Salesforce CS82 Operational
Salesforce CS83 Operational
Salesforce CS84 Operational
Salesforce CS85 Operational
Salesforce CS86 Operational
Salesforce CS87 Operational
Salesforce CS88 Operational
Salesforce CS89 Operational
Salesforce CS90 Operational
Salesforce CS91 Operational
Salesforce CS92 Operational
Salesforce CS93 Operational
Salesforce CS94 Operational
Salesforce CS95 Operational
Salesforce CS96 Operational
Salesforce CS97 Operational
Salesforce CS98 Operational
Salesforce CS99 Operational
Salesforce CS100 Operational
Salesforce CS101 Operational
Salesforce CS102 Operational
Salesforce CS105 Operational
Salesforce CS106 Operational
Salesforce CS107 Operational
Salesforce CS107 Operational
Salesforce CS108 Operational
Salesforce CS109 Operational
Salesforce CS115 Operational
Salesforce CS116 Operational
Salesforce CS104 Operational
Salesforce CS103 Operational
Salesforce CS110 Operational
Salesforce CS137 Operational
Salesforce CS138 Operational
Salesforce CS49 Operational
Salesforce CS73 Operational
Salesforce CS75 Operational
Salesforce CS74 Operational
Salesforce CS76 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Scheduled Maintenance
Sync Gateway Maintenance Nov 4, 21:00-23:00 UTC
Please be advised that ServiceMax will be performing scheduled maintenance for Sync Gateway on Monday, November 4, 2019, between 9PM - 11 PM GMT hours. This applies to both US and EU instance. During this time, customers may experience sporadic downtime.
Posted on Oct 9, 16:19 UTC
Past Incidents
Oct 20, 2019

No incidents reported today.

Oct 19, 2019

No incidents reported.

Oct 18, 2019

No incidents reported.

Oct 17, 2019

No incidents reported.

Oct 16, 2019

No incidents reported.

Oct 15, 2019

No incidents reported.

Oct 14, 2019

No incidents reported.

Oct 13, 2019
Completed - The scheduled maintenance has been completed.
Oct 13, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 01:00 UTC
Scheduled - Please be advised that ServiceMax will be performing scheduled maintenance for Service Board on Sunday, October 13th, from 01:00 AM to 06:00 AM (GMT). Service Board will be unavailable for up to 30 minutes during this maintenance window.
Oct 9, 16:20 UTC
Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.

Oct 7, 2019

No incidents reported.

Oct 6, 2019
Completed - The scheduled maintenance has been completed.
Oct 6, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 01:00 UTC
Scheduled - Please be advised that ServiceMax will be performing scheduled maintenance for Service Board on Sunday, October 6th, from 01:00 AM to 06:00 AM (GMT). Service Board will be unavailable for up to 30 minutes during this maintenance window.
Oct 1, 18:39 UTC