Minor Service Outage

About This Site

Welcome to ServiceMax Support's home for status updates. Here you can easily check the operational status of systems that impact the ServiceMax product. You can also subscribe to individual services to receive instant updates on scheduled maintenance and reported incidents via email or SMS.

Uptime over the past 90 days. View historical uptime.
Critical Announcements Operational
System Maintenance Operational
Service Board - Map Provider Operational
Mapping Provider Operational
Sync Gateway Operational
Europe Region Operational
North America Region Operational
Schedule Optimization Operational
Europe Region Operational
Zinc Operational
Zinc Services Operational
Web App Operational
Admin Console Operational
Analytics Operational
PTC Orbit Operational
Application Operational
Data Ingestion Operational
Data Platform Operational
AI Agent Operational
Map Provider Operational
ServiceMax AI Operational
AI Gateway Operational
Asset Service History Operational
Zinc Hotline Summaries Operational
Package Upgrade Operational
Asset 360 Tools Operational
Asset 360 Migration Tool Operational
Core ServiceMax Tools (scheduled maintenance is last Friday of every month) Operational
ServiceMax Configuration Tool Operational
ServiceMax Migration Tool Operational
Engage Operational
Package Upgrade Operational
DataGuide Operational
Package Upgrade Operational
DataGuide Services Operational
Asset360 Operational
Package Upgrade Operational
FieldFX Operational
Package Upgrade Operational
Salesforce Production Servers - AMERICAS Partial Outage
Salesforce NA1 Operational
Salesforce NA2 Operational
Salesforce NA3 Operational
Salesforce NA4 Operational
Salesforce NA5 Operational
Salesforce NA6 Operational
Salesforce NA7 Operational
Salesforce NA8 Operational
Salesforce NA11 Operational
Salesforce NA13 Operational
Salesforce NA14 Operational
Salesforce NA16 Operational
Salesforce NA18 Operational
Salesforce NA19 Operational
Salesforce NA20 Operational
Salesforce NA21 Operational
Salesforce NA22 Operational
Salesforce NA23 Operational
Salesforce NA24 Operational
Salesforce NA26 Operational
Salesforce NA28 Operational
Salesforce NA29 Operational
Salesforce NA30 Operational
Salesforce NA31 Operational
Salesforce NA32 Operational
Salesforce NA33 Operational
Salesforce NA34 Operational
Salesforce NA35 Operational
Salesforce NA37 Operational
Salesforce NA38 Operational
Salesforce NA39 Operational
Salesforce NA40 Operational
Salesforce NA41 Operational
Salesforce NA42 Operational
Salesforce NA43 Operational
Salesforce NA44 Operational
Salesforce NA45 Operational
Salesforce NA46 Operational
Salesforce NA47 Operational
Salesforce NA48 Operational
Salesforce NA49 Operational
Salesforce NA50 Operational
Salesforce NA51 Operational
Salesforce NA52 Operational
Salesforce NA53 Operational
Salesforce NA54 Operational
Salesforce NA55 Operational
Salesforce NA56 Operational
Salesforce NA57 Operational
Salesforce NA58 Operational
Salesforce NA59 Operational
Salesforce NA60 Operational
Salesforce NA61 Operational
Salesforce NA62 Operational
Salesforce NA63 Operational
Salesforce NA64 Operational
Salesforce NA65 Operational
Salesforce NA66 Operational
Salesforce NA67 Operational
Salesforce NA68 Operational
Salesforce NA69 Operational
Salesforce NA70 Operational
Salesforce NA71 Operational
Salesforce NA72 Operational
Salesforce NA73 Operational
Salesforce NA74 Operational
Salesforce NA75 Operational
Salesforce NA76 Operational
Salesforce NA77 Operational
Salesforce NA78 Operational
Salesforce NA79 Operational
Salesforce NA80 Operational
Salesforce NA81 Operational
Salesforce NA82 Operational
Salesforce NA83 Operational
Salesforce NA84 Operational
Salesforce NA85 Operational
Salesforce NA86 Operational
Salesforce NA87 Operational
Salesforce NA88 Operational
Salesforce NA89 Operational
Salesforce NA90 Operational
Salesforce NA91 Operational
Salesforce NA92 Operational
Salesforce NA93 Operational
Salesforce NA94 Operational
Salesforce NA95 Operational
Salesforce NA96 Operational
Salesforce NA97 Operational
Salesforce NA98 Operational
Salesforce NA99 Operational
Salesforce NA100 Operational
Salesforce NA101 Operational
Salesforce NA102 Operational
Salesforce NA103 Operational
Salesforce NA104 Operational
Salesforce NA105 Operational
Salesforce NA107 Operational
Salesforce NA109 Operational
Salesforce NA110 Operational
Salesforce NA111 Operational
Salesforce NA112 Operational
Salesforce NA113 Operational
Salesforce NA114 Operational
Salesforce NA115 Operational
Salesforce NA116 Operational
Salesforce NA117 Operational
Salesforce NA118 Operational
Salesforce NA119 Operational
Salesforce NA120 Operational
Salesforce NA121 Operational
Salesforce NA122 Operational
Salesforce NA123 Operational
Salesforce NA124 Operational
Salesforce NA125 Operational
Salesforce NA126 Operational
Salesforce NA127 Operational
Salesforce NA128 Operational
Salesforce NA129 Operational
Salesforce NA130 Operational
Salesforce NA131 Operational
Salesforce NA132 Operational
Salesforce NA133 Operational
Salesforce NA134 Operational
Salesforce NA135 Operational
Salesforce NA136 Operational
Salesforce NA137 Operational
Salesforce NA138 Operational
Salesforce NA139 Operational
Salesforce NA140 Operational
Salesforce NA141 Operational
Salesforce NA142 Operational
Salesforce NA146 Operational
Salesforce NA147 Operational
Salesforce NA148 Operational
Salesforce NA149 Operational
Salesforce NA150 Operational
Salesforce NA151 Operational
Salesforce NA152 Operational
Salesforce NA153 Operational
Salesforce NA154 Operational
Salesforce NA155 Operational
Salesforce NA156 Operational
Salesforce NA158 Operational
Salesforce NA159 Operational
Salesforce NA160 Operational
Salesforce NA161 Operational
Salesforce NA162 Operational
Salesforce NA163 Operational
Salesforce NA164 Operational
Salesforce NA165 Operational
Salesforce NA166 Operational
Salesforce NA167 Operational
Salesforce NA168 Operational
Salesforce NA169 Operational
Salesforce NA170 Operational
Salesforce NA171 Operational
Salesforce NA172 Operational
Salesforce NA173 Operational
Salesforce NA174 Operational
Salesforce NA196 Operational
Salesforce NA202 Operational
Salesforce NA204 Operational
Salesforce NA206 Operational
Salesforce NA207 Operational
Salesforce NA208 Operational
Salesforce NA209 Operational
Salesforce NA210 Operational
Salesforce NA211 Operational
Salesforce NA212 Operational
Salesforce NA213 Operational
Salesforce NA214 Operational
Salesforce NA215 Operational
Salesforce NA217 Operational
Salesforce NA218 Operational
Salesforce NA254 Partial Outage
Salesforce NA999 Operational
Salesforce CAN28 Partial Outage
Salesforce CAN34 Partial Outage
Salesforce CAN36 Partial Outage
Salesforce CAN38 Operational
Salesforce CAN46 Partial Outage
Salesforce CAN54 Partial Outage
Salesforce CAN56 Partial Outage
Salesforce USA1 Partial Outage
Salesforce USA36 Operational
Salesforce USA272 Operational
Salesforce USA282 Operational
Salesforce USA286 Operational
Salesforce USA324 Operational
Salesforce USA328 Operational
Salesforce USA332 Operational
Salesforce USA352 Operational
Salesforce USA438 Partial Outage
Salesforce USA464 Partial Outage
Salesforce USA468 Partial Outage
Salesforce USA476 Operational
Salesforce USA478 Partial Outage
Salesforce USA462 Partial Outage
Salesforce USA452 Partial Outage
Salesforce USA444 Partial Outage
Salesforce USA436 Operational
Salesforce USA430 Operational
Salesforce USA426 Operational
Salesforce USA414 Partial Outage
Salesforce USA410 Operational
Salesforce USA408 Operational
Salesforce USA364 Operational
Salesforce USA292 Operational
Salesforce USA238 Partial Outage
Salesforce USA226 Partial Outage
Salesforce USA228 Operational
Salesforce USA234 Partial Outage
Salesforce USA236 Partial Outage
Salesforce USA274 Operational
Salesforce USA278 Operational
Salesforce USA280 Partial Outage
Salesforce USA300 Operational
Salesforce USA314 Operational
Salesforce USA318 Operational
Salesforce USA316 Operational
Salesforce USA322 Partial Outage
Salesforce USA326 Operational
Salesforce USA330 Operational
Salesforce USA334 Partial Outage
Salesforce USA336 Operational
Salesforce USA344 Partial Outage
Salesforce USA346 Operational
Salesforce USA350 Operational
Salesforce USA354 Operational
Salesforce USA356 Operational
Salesforce USA360 Operational
Salesforce USA372 Operational
Salesforce USA374 Partial Outage
Salesforce USA376 Partial Outage
Salesforce USA384 Partial Outage
Salesforce USA420 Partial Outage
Salesforce USA428 Operational
Salesforce USA442 Operational
Salesforce USA456 Operational
Salesforce USA466 Partial Outage
Salesforce USA472 Partial Outage
Salesforce USA474 Partial Outage
Salesforce USA494 Partial Outage
Salesforce USA496 Partial Outage
Salesforce USA544 Operational
Salesforce USA546 Operational
Salesforce USA548 Partial Outage
Salesforce USA550 Operational
Salesforce USA552 Operational
Salesforce USA554 Partial Outage
Salesforce USA558 Partial Outage
Salesforce USA560 Partial Outage
Salesforce USA562 Operational
Salesforce USA564 Partial Outage
Salesforce USA566 Partial Outage
Salesforce USA570 Partial Outage
Salesforce USA574 Partial Outage
Salesforce USA576 Partial Outage
Salesforce USA580 Operational
Salesforce USA584 Partial Outage
Salesforce USA586 Partial Outage
Salesforce USA588 Partial Outage
Salesforce USA590 Partial Outage
Salesforce USA592 Partial Outage
Salesforce USA594 Partial Outage
Salesforce USA596 Partial Outage
Salesforce USA602 Partial Outage
Salesforce USA604 Partial Outage
Salesforce USA612 Partial Outage
Salesforce USA614 Operational
Salesforce USA618 Partial Outage
Salesforce USA620 Partial Outage
Salesforce USA624 Partial Outage
Salesforce USA626 Partial Outage
Salesforce USA628 Partial Outage
Salesforce USA630 Partial Outage
Salesforce USA632 Operational
Salesforce USA634 Operational
Salesforce USA636 Partial Outage
Salesforce USA642 Partial Outage
Salesforce USA644 Operational
Salesforce USA648 Partial Outage
Salesforce USA650 Operational
Salesforce USA652 Operational
Salesforce USA676 Operational
Salesforce USA678 Partial Outage
Salesforce USA680 Partial Outage
Salesforce USA682 Partial Outage
Salesforce USA688 Operational
Salesforce USA694 Partial Outage
Salesforce USA696 Partial Outage
Salesforce USA698 Partial Outage
Salesforce USA700 Operational
Salesforce USA702 Partial Outage
Salesforce USA704 Operational
Salesforce USA706 Operational
Salesforce USA718 Operational
Salesforce USA720 Partial Outage
Salesforce USA730 Operational
Salesforce USA732 Operational
Salesforce USA734 Operational
Salesforce USA776 Operational
Salesforce USA810 Operational
Salesforce USA922 Partial Outage
Salesforce USA926 Operational
Salesforce USA736 Partial Outage
Salesforce USA1052 Partial Outage
Salesforce USA726 Operational
Salesforce Production Servers - ASIA PACIFIC Partial Outage
Salesforce AP0 Operational
Salesforce AP1 Operational
Salesforce AP2 Operational
Salesforce AP3 Operational
Salesforce AP4 Operational
Salesforce AP5 Operational
Salesforce AP6 Operational
Salesforce AP7 Operational
Salesforce AP8 Operational
Salesforce AP9 Operational
Salesforce AP10 Operational
Salesforce AP11 Operational
Salesforce AP12 Operational
Salesforce AP13 Operational
Salesforce AP14 Operational
Salesforce AP15 Operational
Salesforce AP16 Operational
Salesforce AP17 Operational
Salesforce AP18 Operational
Salesforce AP19 Operational
Salesforce AP20 Operational
Salesforce AP21 Operational
Salesforce AP22 Operational
Salesforce AP24 Operational
Salesforce AP25 Operational
Salesforce AP26 Operational
Salesforce AP27 Operational
Salesforce AP28 Operational
Salesforce AP57 Operational
Salesforce AP58 Partial Outage
Salesforce AP59 Operational
Salesforce AP60 Operational
Salesforce AP61 Operational
Salesforce AP62 Operational
Salesforce AUS58 Operational
Salesforce AUS64 Operational
Salesforce JPN142 Operational
Salesforce Production Servers - EMEA Partial Outage
Salesforce CHE12 Partial Outage
Salesforce DEU58 Partial Outage
Salesforce DEU120 Partial Outage
Salesforce EU0 Operational
Salesforce EU1 Operational
Salesforce EU2 Operational
Salesforce EU3 Operational
Salesforce EU4 Operational
Salesforce EU5 Operational
Salesforce EU6 Operational
Salesforce EU7 Operational
Salesforce EU8 Operational
Salesforce EU9 Operational
Salesforce EU10 Operational
Salesforce EU11 Operational
Salesforce EU12 Operational
Salesforce EU13 Operational
Salesforce EU14 Operational
Salesforce EU15 Operational
Salesforce EU16 Operational
Salesforce EU17 Operational
Salesforce EU18 Operational
Salesforce EU19 Operational
Salesforce EU25 Operational
Salesforce EU26 Operational
Salesforce EU27 Operational
Salesforce EU28 Operational
Salesforce EU29 Operational
Salesforce EU30 Operational
Salesforce EU31 Operational
Salesforce EU32 Operational
Salesforce EU33 Operational
Salesforce EU34 Operational
Salesforce EU35 Operational
Salesforce EU36 Operational
Salesforce EU37 Operational
Salesforce EU38 Operational
Salesforce EU39 Operational
Salesforce EU40 Operational
Salesforce EU41 Operational
Salesforce EU42 Operational
Salesforce EU43 Operational
Salesforce EU44 Operational
Salesforce EU45 Operational
Salesforce EU46 Operational
Salesforce EU47 Operational
Salesforce EU48 Operational
Salesforce EU54 Partial Outage
Salesforce FRA32 Partial Outage
Salesforce FRA42 Partial Outage
Salesforce FRA42 Partial Outage
Salesforce FRA44 Partial Outage
Salesforce FRA48 Partial Outage
Salesforce GBR36 Partial Outage
Salesforce GBR48 Partial Outage
Salesforce GBR56 Partial Outage
Salesforce GBR66 Partial Outage
Salesforce GBR96 Partial Outage
Salesforce GBR100 Partial Outage
Salesforce ITA6 Partial Outage
Salesforce ITA8 Partial Outage
Salesforce ITA10 Partial Outage
Salesforce ITA12 Partial Outage
Salesforce ITA14 Partial Outage
Salesforce ITA16 Partial Outage
Salesforce ITA18 Partial Outage
Salesforce SWE8 Partial Outage
Salesforce SWE16 Partial Outage
Salesforce SWE22 Partial Outage
Salesforce SWE24 Partial Outage
Salesforce SWE32 Partial Outage
Salesforce SWE36 Partial Outage
Salesforce SWE38 Partial Outage
Salesforce SWE40 Partial Outage
Salesforce SWE62 Partial Outage
Salesforce SWE66 Partial Outage
Salesforce SWE72 Partial Outage
Salesforce SWE74 Partial Outage
Salesforce SWE78 Partial Outage
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Service Board Maintenance - November 15th, 2026 Nov 15, 2026 02:00-05:00 UTC

Please be advised that ServiceMax will be performing scheduled Push Upgrade for Service Board on Sunday, Nov 15th, 2026, between 2 AM to 5 AM GMT hours. Service Board Production and Sandbox tenants are expected to be unavailable for up to 30 minutes during this maintenance period.
Posted on Oct 30, 2026 - 14:24 UTC

Service Board Maintenance - 24th Nov 2026 Nov 24, 2026 10:00-18:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Oct 24, 2026 - 04:03 UTC
Scheduled - Please be advised that ServiceMax will be performing scheduled infrastructure maintenance for Service Board on Tuesday, 24th Nov 2026. Service Board Sandbox tenants are expected to be unavailable for up to 75 seconds during this maintenance period between 10 AM - 6 PM (UTC). Production tenants will not be affected.
Nov 24, 2026 - 10:00 UTC

Service Board Maintenance - 28th Nov 2026 Nov 28, 2026 05:00-13:00 UTC

Please be advised that ServiceMax will be performing scheduled infrastructure maintenance for Service Board on Friday, 28th Nov 2026 5AM - 2PM UTC. Service Board Sandbox tenants are expected to be unavailable for up to 10 minutes during this maintenance period (UTC). Production tenants will not be affected.
Posted on Oct 16, 2026 - 05:00 UTC

Nov 4, 2026

No incidents reported today.

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

Zinc Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Oct 30, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 15:00 UTC
Scheduled - Please be advised that ServiceMax will be conducting a scheduled maintenance on the Zinc infrastructure on Friday, October 30th, between 3pm to 4pm UTC. During this period, the Zinc app will remain unaffected.
Oct 8, 16:27 UTC
Asset360 Tools Scheduled Maintenance - 30th Oct 2026
Completed - The scheduled maintenance has been completed.
Oct 30, 05:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 04:30 UTC
Scheduled - Please be advised that ServiceMax will be performing scheduled infrastructure maintenance for Asset360 Tools on Friday, 30th Oct 2026, 4:30 AM - 5:30 AM UTC. Asset360 Tools is expected to be unavailable for up to 10 minutes during this maintenance period (UTC).
Oct 29, 12:07 UTC

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

Service Board Emergency Maintenance - Oct 24
Completed - The scheduled maintenance has been completed.
Oct 24, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 05:00 UTC
Scheduled - Please be advised that ServiceMax will be performing an emergency maintenance for Service Board on Saturday, Oct 24 from 5am to 2pm UTC. Service Board Sandbox tenants are expected to be unavailable for up to 10 minutes during this maintenance period. Production tenants will not be affected.
Oct 22, 19:23 UTC

Oct 23, 2026

Salesforce Service Disruption
Resolved - This incident has been resolved.
Oct 23, 10:08 UTC
Update - We are continuing to investigate this issue.
Oct 23, 10:07 UTC
Investigating - The Salesforce service disruption has been resolved. Services are now operating normally. We will continue to monitor the system to ensure continued stability.
Oct 23, 08:40 UTC

Oct 22, 2026

No incidents reported.

Oct 21, 2026

No incidents reported.

Incident History Powered by Atlassian Statuspage