Salesforce has confirmed that issue is resolved. We have verified that all case functionality is restored.
Posted 9 months ago. Oct 23, 2018 - 12:28 UTC
If you have an immediate need to create or update a case, please email firstname.lastname@example.org or call our Support US: 1-800-756-4960, US: 1-925-391-3516, UK: +44 (0) 20 3795 8605, Japan: +81 (0) 3 4590 7493, India: +91 (80) 71279082
Posted 9 months ago. Oct 23, 2018 - 11:23 UTC
ALERT: We are currently experiencing issues with case management resulting in the inability to create cases, send emails to a case (email.to.case) and update cases in the portal. We are working with Salesforce on this issue and hope to have everything up and running ASAP. If you have a matter that needs immediate attention please email: email@example.com.