ServiceMax Support Announcement - Inability to Create Support Cases
Incident Report for ServiceMax
Resolved
Salesforce has confirmed that issue is resolved. We have verified that all case functionality is restored.
Posted Oct 23, 2018 - 12:28 UTC
Update
If you have an immediate need to create or update a case, please email svmx.support@ge.com or call our Support US: 1-800-756-4960, US: 1-925-391-3516, UK: +44 (0) 20 3795 8605, Japan: +81 (0) 3 4590 7493, India: +91 (80) 71279082
Posted Oct 23, 2018 - 11:23 UTC
Investigating
ALERT: We are currently experiencing issues with case management resulting in the inability to create cases, send emails to a case (email.to.case) and update cases in the portal. We are working with Salesforce on this issue and hope to have everything up and running ASAP. If you have a matter that needs immediate attention please email: svmx.support@ge.com.
Posted Oct 23, 2018 - 10:24 UTC
This incident affected: Critical Announcements.
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